Where do you ship?
We ship worldwide with only one exception: the military or war areas.

How long will it take to ship my order?
All orders are processed and shipped within 1-5 business days. Deliveries take 10-21 business days. In some cases it can take 30+ business days, depending on where we have to ship, your local postal service, the customs policy of your country and other circumstances.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.

Can I track my order?
Yes! Within a week of your order being fulfilled (shipped), you will receive your tracking number.
If you do not receive your tracking number within 7 business days, please contact us!

It can take a few days to follow order shipment before the tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.

Why didn’t my order come in one package?
We ship orders from several warehouses around the world. Orders containing multiple items may be shipped in multiple packages in order to speed up the shipping process and optimize our services. Each package will have its own shipping code. In consideration of this, please don’t panic if you don’t receive all of your items at once.

Do I have to pay sales taxes and duties?
You will be responsible for all import duties, customs and taxes, if applicable by the country in which your order is shipped. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Hypnocats.