We want our customers to enjoy the shopping experience, therefore, we try to offer the best products to guarantee a quality purchase.
We offer free returns/exchanges only if there are any defects associated with the merchandise that are a result of OUR fault! Please inform us within 7 days of receipt. No refund requests will be accepted after 7 days of receipt for any reason.
Customer has the right to receive a new product depending of the product availability.
1. You contact us with the order number and a photographic evidence
2. We will notify you of the approval or rejection of your request
3. In case of approval we will send you a new item without additional costs. In case the item is not available or out of stock, you have an option to choose a different available item or request a refund.
Refunds will be processed within approximately 7 to 10 business days. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
Refunds may take up to 15 or 20 calendar days to be reflected in the customer’s bank account. Mostly it depends on the bank issuing the card and the type of card. Credit or Debit.